by Ken Giffin | May 30, 2019 | customer satisfaction, employee empowerment, operational efficiency, team development
A recent headline about fixing a toxic work culture from MIT Sloan School of Management grabbed our attention. The advice for leaders about listening to their workforce and enabling them to make good customer decisions was spot on. However, it made us think of the...
by Ken Giffin | May 14, 2019 | corporate behavior, leadership, meeting management, productivity, strategic planning
Brainstorming ideas with a team can be a rewarding way to generate new ideas and stimulate energy for the entire group. On the flip side, if not done productively, it also can be a colossal waste of time and drain their energy. What’s the difference in outcome? Great...
by Ken Giffin | Apr 30, 2019 | corporate behavior, leadership, personal growth, team development
When you go see a movie, there is usually a hero and a villain. The arc of the story shows the hero overcoming obstacles, fighting the odds, and the villain, to eventually win the day. The movie wraps up with the the villain defeated, and all is right with the world....
by Ken Giffin | Apr 16, 2019 | change management, corporate behavior, leadership, strategic planning
Implementing big change in an organization can be hard. It doesn’t matter if you have 50 employees or 5,000 employees. Changing an individual’s way of approaching work requires them to believe in the change, understand how to address the change and make the steps to...
by Ken Giffin | Mar 26, 2019 | corporate behavior, leadership, team development
An excellent article from Harvard Business Review titled “The Feedback Fallacy” captured our attention this month! It is a thorough argument about how traditional feedback models are flawed, and it immediately surfaced conversations about how we have all failed at...
