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Five Actions That Empower Employees to Satisfy Customers Without Sacrificing Operational Efficiency

Five Actions That Empower Employees to Satisfy Customers Without Sacrificing Operational Efficiency

by Ken Giffin | May 30, 2019 | customer satisfaction, employee empowerment, operational efficiency, team development

A recent headline about fixing a toxic work culture from MIT Sloan School of Management grabbed our attention. The advice for leaders about listening to their workforce and enabling them to make good customer decisions was spot on. However, it made us think of the...

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