by Ken Giffin | Sep 22, 2022 | customer satisfaction, strategic planning
A recent web search for the topic of Customer Satisfaction Strategy yielded over a billion results. That’s mind blowing – and yet indicative of the importance of a happy customer when building a successful business. While there are many processes, books and...
by Ken Giffin | May 30, 2019 | customer satisfaction, employee empowerment, operational efficiency, team development
A recent headline about fixing a toxic work culture from MIT Sloan School of Management grabbed our attention. The advice for leaders about listening to their workforce and enabling them to make good customer decisions was spot on. However, it made us think of the...
