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Shake Off that Summer Slump! Three Actions to Revive Your Strategic Plan

Shake Off that Summer Slump! Three Actions to Revive Your Strategic Plan

by Ken Giffin | Aug 22, 2019 | leadership, operational efficiency, productivity, strategic planning

As a child, summer was a wonderful time. Days were long and formal plans were scarce. The primary goal was to make sure to do whatever you want, and laze for as long as possible. At some point though, the dream of summer turned into a crash of the end of August and...
Don’t Let “Being Agile” Become an Excuse for Not Clearly Outlining Direction

Don’t Let “Being Agile” Become an Excuse for Not Clearly Outlining Direction

by Ken Giffin | Jul 23, 2019 | leadership, operational efficiency, productivity, strategic planning, team development

Agile is a proven framework in the world of development. The agile process helps development teams provide rapid responses and feedback to their projects, and it opens up opportunities to assess the project’s direction in the middle of the development cycle....
Five Actions That Empower Employees to Satisfy Customers Without Sacrificing Operational Efficiency

Five Actions That Empower Employees to Satisfy Customers Without Sacrificing Operational Efficiency

by Ken Giffin | May 30, 2019 | customer satisfaction, employee empowerment, operational efficiency, team development

A recent headline about fixing a toxic work culture from MIT Sloan School of Management grabbed our attention. The advice for leaders about listening to their workforce and enabling them to make good customer decisions was spot on. However, it made us think of the...
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