by Ken Giffin | Oct 18, 2022 | leadership, personal growth
The average person can expect to spend 90,000 hours or more working during their career — which is a staggering number when you stop to think about it. A bigger question though is, “What do you have to show for it when you hit that final mark?” As a number of our...
by Ken Giffin | Sep 22, 2022 | customer satisfaction, strategic planning
A recent web search for the topic of Customer Satisfaction Strategy yielded over a billion results. That’s mind blowing – and yet indicative of the importance of a happy customer when building a successful business. While there are many processes, books and...
by Ken Giffin | Aug 24, 2022 | employee empowerment, leadership, operational efficiency, productivity
A recently overheard leadership story grabbed our attention. It started out as a normal tale of business challenges and “fire drills” taking up everyone’s attention and time. However, as the story kept going, the focus from the leader was to place blame on team...
by Ken Giffin | Jul 21, 2022 | employee engagement, employee retention, personal growth, self-improvement
Here’s a sobering statistic: On average, Americans spend 90,000 hours at work in their lifetime. That equates to approximately ⅓ of the average person’s life. With so much time spent at work, it isn’t a surprise that people are constantly frustrated and looking for...
by Ken Giffin | Jun 27, 2022 | leadership, self-improvement, skills development
As a leader, making decisions is an important part of the job, and it is expected on a daily/weekly basis. Your decisions not only impact you and your career path specifically. The ripple effects impact all of your team members, and many times other departments, and...
